Are you looking for ways to improve your customer support? Or are you looking for a way to make your website more engaging? If so, then you should consider using chatbot software. Chatbot software can help improve customer support and make your website more engaging.
If you’re like most organizations, you’ve considered adding a chatbot to your website. But which chatbot software should you choose? There are many options out there, and it can be tricky to decide which is the best for your business.
In this blog post, we’ll walk you through the best chatbot software options and help you decide which is the right one for you. So read on to learn more!
1. Salesmate
Salesmate is a powerful CRM software that provides chatbot as one of its functionality. Salesmate’s Chat Journeys lets you capture leads directly from your website, and your sales team can start working instantly on these hot leads.
The chatbot enables you to serve visitors and customers even when your support personnel is unavailable. It helps you deliver exceptional customer experiences and reduce churn.
Apart from Chatbots, you get many other features that can help your sales, marketing, and CS teams engage better with prospects and close more deals, generating more revenue.
Pricing
Salesmate provides a free trial for 15 days.
- Starter plan – $12/user/month
- Growth plan – $24/user/month
- Boost plan – $40/user/month
- Enterprise plan – Custom pricing
2. ManyChat
ManyChat is a cloud-based chatbot software for conversation marketing campaigns through social media platforms and text messaging.
For more effective client targeting, segment your audience. Numerous integrations are also available, including those with Google Sheets, Shopify, MailChimp, Facebook Ad Campaign, Facebook Touch etc.
This is one of the finest chatbot platforms for your social media business account. These are rule-driven bots that you may use to take contact information, interact with clients, or suspend the automation function to pass the conversation to an agent.
Pricing
- Free – $ 0/month
- Pro – $ 15/month
3. Drift
Drift is recognized for its chatbot solutions in the SaaS market. It assists you in maintaining constant contact with your clients and ensuring that their often requested questions are promptly addressed.
Utilizing the tool makes lead qualification simple and even boosts sales productivity. The interested leads may be quickly qualified and can be sent instantly to your preferred CRM platform.
Drift also allows you to simplify your customer support queue, allowing your support staff more time to focus on issues that require more technical expertise. It even recognizes your returning customers and provides them with personalized recommendations based on their previous online activity.
Pricing
Price is not mentioned on the website.
4.MobileMonkey
MobileMonkey is a Facebook Messenger chatbot platform that helps you connect with your audience, grow your list, and increase conversions.
With this tool, you can easily create custom chatbots without any coding required. You can also use the visual bot builder to create chatbots visually. MobileMonkey offers many features, including A/B testing, chatbot templates, message scheduling, and more.
If your chatbot can’t handle the customer’s question immediately, it may offer you the option to jump into a real-time discussion or transfer them to email.
Pricing
Price is not mentioned on the website.
5. Acquire
Acquire is a customer support platform that allows for cross-channel conversations. All communication channels are integrated into one view and contextual consumer information for a more consistent and pleasant experience.
It’s a chatbot solution to help you connect with your customers and prospects. With Aquire, you can create custom chatbots without any programming required. You can also use pre-made templates and bots to save time.
Acquire unifies all of your digital channels—including video, voice, chat, and browse—into a single view to enhance agents’ workflows and customer experiences.
Pricing
Price is not mentioned on the website.
6. Intercom
Intercom’s chatbot is renowned for its ability to engage website visitors in real-time and link them together. Intercom’s chatbot is customizable, so you can tailor it to your brand. You can also use Intercom’s data-driven approach to create a chatbot that gets smarter over time.
It aids in offering faster answers and allows managers to focus on more pressing problems. It also allows you to customize the chatbot’s procedures quickly and without writing code.
It allows you to get more leads by asking relevant questions and getting more information for your sales staff to build their efforts, like other chatbots on the list.
Pricing
- Starter – From $74/mo
- Product Tours – From $199/mo
- WhatsApp – From $9/mo per seat
- Surveys – From $49/mo
7. Chatfuel
Chatfuel is one of the most popular chatbot solutions on the market. The brand denotes the ability to provide immediate services to ensure that their clients’ customers may access support at all times of day or night.
The chatbot not only helps consumers to identify leads in real-time and deliver those details directly to their inbox, but it also lets them qualify prospects while they wait.
This chatbot can also aid you in setting cart notifications, gathering leads, and nurturing them by sending product suggestions throughout their shopping trip and encouraging them to make a purchase. The chatbot is simple to set up and use even if you don’t have any technical talents.
Pricing
Starting from $15.00 /month.
8. Freshchat
Freshchat provides consumers with chatbot services. The chatbot is powered by artificial intelligence technology. You can automate responses, digitize IVRs, assist you in scaling your business and increase the productivity of your agents with it.
Freshchat’s chatbot, in addition to offering immediate answers to clients and reducing response time for your company, also helps you offer realistic solutions quickly. You may also establish APIs that launch your chat window and request visitor information to keep as leads.
You can also build a polyglot bot that will speak to your website visitors in any language you choose.
Pricing
- Freshworks provides a 21-day free trial.
- Paid plans starting from $15 a month
9. Tidio
Tidio is a chatbot-powered live chat platform. You can engage with your customers using chatbots that are compatible with desktop and mobile devices, Facebook Messenger chatbots, and more.
This chatbot platform has a conversational AI chatbot and NLP (Natural Language Processing) to assist you with customer experience improvement. Automation can also be used to respond to client inquiries and develop funnels that result in conversions.
You may also utilize Tidio’s visual builder interface and bot templates to help your bot develop as it gains knowledge from your comments.
Pricing
- Free – $0/mo up to 3 operators
- Chatbots – $39/mo
- Communicator – $19/mo up to 5 operators
10. Zendesk Chat
Zendesk Chat is one of the market’s most popular live chat services, with chatbot capabilities for its clients.
It aids you in being nimble when responding, proactive in resolving issues, and personable during a discussion. Their APIs can be used to augment your support services in real-time and ensure that clients get assistance faster.
The chatbot can automate your support process and enable your company to provide better real-time experiences for customers using artificial intelligence. It’s an easy-to-customize, build, and expand the customer experience, which makes it one of our top chatbot software choices. AI chatbot development company can be your perfect partner in building high-end chatbot.
Pricing
Zendesk for service:
- Suite Team – US$ 49per user/month
- Suite Growth – US$ 79per user/month
- Suite Professional – US$ 99per user/month
Zendesk for sales:
- Team – US$ 19per user/month
- Growth – US$ 49per user/month
- Professional – US$ 99per user/month
11. Quriobot
Quriobot is a basic chatbot with a free tier, making it an excellent choice for small businesses on a tight budget.
The bot can be used on Facebook Messenger, WhatsApp, Telegram, and your website. You don’t need any coding skills to create a chatbot with Quriobot. Just use the drag-and-drop builder to add features like custom buttons, images, videos, etc.
Quriobot also offers an AI engine that can be used to improve your chatbot’s performance. The AI engine is constantly learning from the interactions it has with customers and getting smarter over time.
Pricing
- Free – €0/ month
- Business – Starts from 11 €/m (1000 chats/month)
- Agency – From €999/ month (unlimited chats/month)
- Enterprise – From €4999/ month (unlimited chats/month)
12.LivePerson
LivePerson provides live chat software, as the name implies. You may also utilize it to create automated conversation flows with a chatbot.
Your chatbots may schedule appointments or meetings, give discounts based on the client’s preferences, and connect potential customers to actual people. Additionally, customers can inquire about billing or payment issues, view their account balance, and inquire about the status of their orders.
LivePerson also works with your WordPress site, allowing you to manage chatbot conversations right from the dashboard. It may also be used on Facebook, Twitter, and other platforms.
Pricing
Price is not mentioned on the website.
13.SnapEngage
SnapEngage provides live chat software with a focus on providing excellent customer service. One of the best features of SnapEngage is its built-in CRM (Customer Relationship Management) system.
This means that you can keep track of all your customer interactions in one place. The chatbot builder is simple to use and doesn’t require any coding skills. You can also connect your chatbot to Facebook Messenger, Slack, and other platforms.
It’s also compatible with popular AI assistants, including Siri and Alexa. It has pre-installed bots like the Info-Capture and Answers Bot. You may also utilize the custom bot API to develop your own bots.
Pricing
Price is not mentioned on the website.
14. Snatchbot
Snatchbot is a free chatbot platform that allows you to create, publish, and manage your chatbots. You can use Snatchbot to automate customer support, sales, marketing, and other tasks. The Snatchbot builder is simple to use and doesn’t require any coding skills.
This company’s chatbot software platform includes NLP (Natural Language Processing) and Machine Learning algorithms. You may use the conversation builder to design the conversations however you choose; they can be simple, multiple-choice questions or action buttons might be used.
These two types of chatbots—bots and bot/human hybrids—can be made using this bot platform. At first glance, everything could seem a little hard, but when you look at the specifics, everything is simple to understand and use.
Pricing
Snatchbot’s PRO-Plan starts from $ 30 per month
15. Pandorabots
Pandorabots is one of the oldest chatbot platforms. It offers many features and tools to help you create, publish, and manage your chatbots. The Pandorabots builder is simple to use and doesn’t require any coding skills.
You’ll find great AI-powered bots on this free chatbot platform that can help your business. To develop a good chatbot flow, however, you’ll need to be able to code in AIML.
You may post your bot on the web and mobile applications management. You may also post it on messaging platforms like LINE, Slack, WhatsApp, and Telegram.
Pricing
- Sandbox – $0/month
- Developer – $19/month
- Pro – $199/month
- Enterprise – Contact for a quote
16. Aivo
Aivo is a customer service chatbot software with AI technology that helps you humanize the support experience. This bot operates on a semantic engine that allows your company to interact with customers in various languages.
Furthermore, it employs emojis, autocorrects, voice messages, and various other features. It’s a code-free platform that enables you to create a customer experience and offer product suggestions based on the habits of your site visitors.
Users and clients can use the platform to share or store their data, thanks to its security and data privacy features.
Pricing
It provides a 30-day free trial.
17. Botsify
Botsify is another excellent chatbot platform to check out. Botsify provides a quicker response time, resulting in more qualified leads and even improving customer retention rates as an AI chatbot.
You can accomplish this by using many chatbots for separate operations. As a result, you’ll be able to quickly build a distinct chatbot for each department, from sales to support and marketing. It also allows customers to shift between bots and human assistance in seconds.
It also allows you to communicate with your consumers in their native language, as it may speak over 190 different languages. It can also be utilized as a WhatsApp, Facebook Messenger, and SMS messenger bot.
Pricing
It provides a 14-day free trial.
- Do it Yourself – $49 /mo
- Done For You – $149 /mo
- White-Label – Contact sales teams
Conclusion
Chatbots are a great way to provide customer support and increase sales. Have you tried using chatbots on your website? If not, now is the time! We’ve compiled a list of the best chatbot software for you to try.
These tools will help you provide better customer service and drive more sales. Customer support is essential for any business. You can set yourself apart from your competition and increase your bottom line by providing excellent customer service.
Try one of these chatbot software providers today and see how they can improve your customer service experience!
