“Great companies obsess over productivity, not efficiency,” Michael Mankins wrote for Harvard Business Review (HBR). As he says in his HBR article, “Our research indicates that the average company loses more than 20% of its productive capacity — more than a day each week — to what we call “organizational drag [sic].” Organizational drag is any process that consumes valuable time and prevents people from getting things done – ie: productivity killers. The best companies are the ones that identify issues getting in…